EVODIA by ATMOCARE has the following Terms & Conditions and Policies related to the products purchased though website evodiaperfumes.com.
TERMS & CONDITIONS
“Atmocare International Trading LLC” maintains the https://evodiaperfumes.com Website (“Site”).
“United Arab of Emirates is our country of domicile” and stipulate that the Governing Law is the local law.
“Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE“
Visa or MasterCard debit and credit cards in AED will be accepted for payment.
The displayed price and currency at the checkout page, will be same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
We will not trade with or provide any services to OFAC and Sanctioned Countries.
Cardholder must retain a copy of transaction records and https://evodiaperfumes.com policies and rules.
User is responsible for maintaining the confidentiality of own account.
CONTACT US
Should you need assistance with your order, please call us on +971 4 256 52 44, our office timings are 9 AM to 6 PM, Monday to Friday and 9 AM to 1 PM on Saturday.
YOUR ACCOUNT at EVODIA PERFUMES
It’s your responsibility to keep your account safe and secure. EVODIA by ATMOCARE doesn’t take responsibility of how your account details are used. You are solely responsible for all activities that happen under your account.
BUYING POLICY
When you buy through our Website, you agree to pay the price listed for the product. You must provide accurate details that will help us to fulfill the order. All orders are subject to availability and confirmation from our side. Evodia by Atmocare reserves the right to cancel the order, without citing the reason.
Make sure that you enter accurate billing and shipping details include VAT information, if any. If there are errors in address and a shipment gets returned, additional shipping charges may have to borne by the shopper for fulfillment of the order placed.
The price featured on the website is all in Arab Emirates Dirham (AED) and is VAT Inclusive. Prices exclude duties, taxes or any other charges imposed by governments or third parties if the product needs to be shipped outside UAE and should be borne by the shopper.
SHIPPING POLICY
The shipments are carried out by third party shipping agencies. Upon receipt of your product, you may be asked to sign delivery receipt as a proof of delivery. We may be not able to ship to certain countries due to governmental policies of UAE as well as destination countries. Please check with us to see if your country can not receive shipments from UAE.
Shipping will be done by a third-party courier. Delivery within UAE cities shall be in 3 – 4 working days. UAE Delivery Fees will be a flat rate of AED: 10, unless specified on the checkout page. Order worth more than UAE AED 1000 will be eligible for free delivery inside UAE cities. Avoid any delivery delay by providing your full address along with your contact details. For all international orders shipment prices and delivery period will be as per the terms and charges of the courier agent as and when applicable.
CANCELLATION POLICY
Customer can cancel their Order within 12 hours, refunds will be made back to the payment solution used initially by the customer. Please allow for up to 30 days for the refund transfer to be completed.
PROMOTION POLICY
Discounts, Coupons and Promotion Codes must be used in accordance with their specific terms and conditions, and are only valid until the stated expiration date. They can only be used once and can’t be redeemed for cash. Additionally, they can’t be combined with any other offers, sales, or promotions. EVODIA by ATMOCARE reserves the right to withdraw or change the duration or value of the promotions at any time, without notice.
REFUND POLICY
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 30 days depends on the issuing bank of the credit card.
RETURN POLICY
EVODIA by ATMOCARE accepts returns on conditions that the product is returned within 10 days of reciept of shipment. The returned product should have original packing and should not have any physical damage and should be in delivered quality and quantity. The cost of return shipment should be borne by the customer. Refund of the payment will be processed upon receipt of the returned product to the original mode of payment.
Products that are damaged during transit should be immediately reported through email (info@evodiaperfumes.com). Claims reported within 24hrs of the shipment only will be honored and a proof of damaged shipment (photo / video) may have to be submitted to us for verification.
It’s very important to note that no returns apply to Aromatic Oils, except in case of damaged shipment.
WARRANTY POLICY
Replacement or Repair Warranty against Manufacturing Defects (from the date of purchase).
All Diffusers except Car Diffusers: 6 Months Replacement Warranty.
Car Diffusers: 3 Months Replacement Warranty.
For all other products like Aromatic Oils / Mist / Candles / Reed Diffusers / Room Perfumes / Perfumes etc.: No Warranty.
All warranties are back to base basis. Shipment costs should be borne by the customer in all cases.
PRIVACY
EVODIA by ATMOCARE respects the privacy of its customers and their data. We will not sell or share any information of its customers to third parties, except what is required to fulfill the orders, for eg. Shipping or Courier agency.
All information related to credit card, bank or other financial information will not be shared with third parties.
POLICY CHANGE
The Website Policies and Terms and Conditions may be changed or updated occasionally to meet the requirements and standards, therefore the customers are encouraged to frequently visit these sections in order to be updated about the changes on the Website. Modifications will be effective on the day they are posted.
EVODIA by ATMOCARE reserves the right to amend / remove the Policies, Terms and Conditions without prior or post notices.