Terms and Conditions

Welcome to Evodia, maintained by Atmocare International Trading LLC. By accessing or using our website (“Site”), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. General Terms

Atmocare International Trading LLC operates the Evodia Website, and it is governed by the local laws of the United Arab Emirates (UAE). Any purchase, dispute, or claim arising out of or in connection with this website shall be subject to the laws of the UAE.

2. Payment Methods

We accept Visa and MasterCard debit and credit cards in AED (Arab Emirates Dirham) for payments. The price and currency displayed on the checkout page will match the transaction receipt. The amount charged will be shown in your card’s currency.

3. Service Restrictions

We do not trade with, nor provide services to OFAC and Sanctioned Countries.

4. Account Confidentiality

You are responsible for maintaining the confidentiality of your account details. Evodia by Atmocare is not liable for any unauthorized use of your account. You are solely responsible for all activities conducted under your account.

5. Contact Us

For assistance with your order, please call us at +971 50 875 5294. Our office hours are from 9 AM to 6 PM, Monday to Friday, and from 9 AM to 1 PM on Saturdays.

6. Buying Policy

By purchasing through our website, you agree to pay the listed price. You must provide accurate details for order fulfillment. Orders are subject to availability and confirmation. Evodia by Atmocare reserves the right to cancel any order without prior notice.

Ensure that you enter accurate billing and shipping details, including VAT information. If there are errors in your address and a shipment is returned, additional shipping charges may apply.

7. Pricing and Taxes

Prices are displayed in AED, VAT inclusive. However, any duties, taxes, or other charges for shipments outside the UAE will be borne by the shopper.

8. Shipping Policy

Shipping is handled by third-party agencies. Upon delivery, you may be asked to sign a receipt. Due to governmental restrictions, some countries may not be eligible for shipments from the UAE. Please verify with us if you are unsure about your country’s eligibility.

  • Domestic Delivery (UAE): Orders within UAE are typically delivered within 3-4 working days. A flat shipping fee of AED 10 applies unless otherwise stated. Orders above AED 500 will receive free shipping within UAE.
  • International Shipping: Prices and delivery times for international orders depend on the third-party courier and their terms.

9. Cancellation Policy

You can cancel your order within 12 hours. Refunds will be processed via the original payment method and may take up to 30 days depending on the bank.

10. Promotion and Discount Policy

Discounts, coupons, and promotional codes are subject to specific terms and expiration dates. These can only be used once, cannot be redeemed for cash, and cannot be combined with other offers. Evodia by Atmocare reserves the right to change or withdraw promotions without prior notice.

11. Refund Policy

Refunds are processed via the original payment method within 10-30 days, depending on your bank.

12. Return Policy

We accept returns under the following conditions:

  • Timeframe: Within 7 days of receipt.
  • Condition: Products must be in original packaging, undamaged, and unused.
  • Return Shipping: The customer bears the return shipping costs.
  • Damaged Products: Any damage during transit must be reported within 24 hours via email (info@evodiaperfumes.com). Proof of damage (photo or video) may be required for verification.

Please note that Aromatic Oils cannot be returned unless damaged during shipping.

13. Warranty Policy

Evodia offers a replacement or repair warranty against manufacturing defects from the date of purchase:

  • Diffusers: 3-month replacement warranty.
  • Other Products: No warranty on Aromatic Oils, Mist, Candles, Reed Diffusers, Room Perfumes, and Perfumes.

Warranties are back-to-base and require the customer to cover shipping costs.

14. Privacy Policy

Evodia by Atmocare respects your privacy and will not sell or share your personal information with third parties, except for necessary order fulfillment (e.g., shipping). Your credit card and banking information are securely protected and will not be shared.

15. Policy Changes

Our Website Policies and Terms & Conditions may be updated from time to time to comply with legal standards. You are encouraged to review these regularly for any changes. Modifications will take effect on the date they are posted.