EVODIA by ATMOCARE accepts returns on condition that the product is returned within 7 days of receipt of shipment. The returned product should have original packing should not have any physical damage and should be in delivered quality and quantity. The cost of the return shipment should be borne by the customer. A refund of the payment will be processed upon receipt of the returned product to the original mode of payment.
- The product must be returned with the original packaging, sealed, and unopened.
- If the product has been used, the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
- If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must also be returned.
Products that are damaged during transit should be immediately reported through email (info@evodiaperfumes.com). Claims reported within 24 hours of the shipment only will be honored and proof of damaged shipment (photo/video) may have to be submitted to us for verification.
It’s very important to note that no returns apply to Aromatic Oils, except in case of a damaged shipment.