Payment Terms

We accept payments via Visa or MasterCard Debit and Credit cards in AED, Tabby, or Cash on Delivery. Note that Cash on Delivery is not available for orders outside the UAE. An additional AED 10 fee applies for Cash on Delivery orders.

Shipping Policy

We use third-party couriers for all shipments. Delivery within UAE cities takes 3-4 working days, with a flat rate of AED 10 for shipping unless stated otherwise during checkout. Orders over AED 500 qualify for free delivery within UAE cities. Please ensure your full address and contact details are provided to avoid delays.

International shipping depends on courier terms and charges. Due to UAE and destination country policies, some regions may not be eligible for shipping. Contact us to confirm if your location is serviceable.

Return Policy

We accept returns within 7 days of receipt. To be eligible for a return, the product must be in its original packaging, unopened, and undamaged. The return shipping cost is the responsibility of the customer. Refunds will be processed to the original payment method upon receipt of the returned product.

Please note, we do not accept returns on Aromatic Oils unless the product is damaged during transit. Claims for damaged shipments must be reported within 24 hours, along with proof (photo/video). For defective products, all original packaging, accessories, and information must be returned